Business today is complex, combining technology, services and innovative business models. Each of our colleagues as did our founder, Rich Eichen, backed into this crazy business from their field driven successes handling extreme situations. For example, Rich, as a young pup, worked for a major Financial Services Capital Markets Operations subsidiary, while getting his MBA at night. This wasn’t a white shoe position – it was hands-on supervising processing hundreds of thousands of stock transfers, paying dividends and processing stock options and splits. He was quickly identified as their “firefighter,” the person who could take on a broken situation, re-strategize the vision of success, execute and operate.

Since that time, and now for over 30 years, Rich and his team have specialized in turnaround, project rescue and performance improvements in companies and operating units heavily dependent on delivery via technology such as insurers, banks, asset managers and SaaS, BPO and technology vendors. Rich in particular is highly experienced in organizational diagnostics, reformulating culture, revitalizing organizational structures, and creating focused and effective operating models, as well as company and product roadmapping. He then executes on this new vision.

Rich is highly experienced in developing and executing dynamic transformative strategies, culture change, finding new revenue sources, executing operational improvements, and aligning Revenues with OpEx and CapEx. He excels at selling the vision to employees, customers and vendors, building a success-coalition.

As a thought leader, Rich has contributed to several books on Program/Project Management, including a bylined chapter in a graduate level textbook, Business Driven PMO Setup, published by J. Ross, 2009. Most recently he contributed a chapter to another textbook to be published in the Fall, 2012. He has also been interviewed on multiple project management podcasts and webinars and writes RoE’s blog,

In his varied global experiences, Rich has operated within the context of regional wars, revolution, general strikes, hyperinflation, and political/economic uncertainty. A 9/11 WTC survivor, he recently donated his personal belongings from that day to the National September 11 Memorial Museum.